Virtual viewings – your questions answered

Is it legal?

The current social distancing guidelines mean that ‘in-person’ viewings are no longer an option. Virtual viewings, however, are completely legal and safe. Potential buyers can tour the property in real-time, from the comfort of their own home.

How does it work?

We’ve created video tours of all the properties on our books. These useful films properly showcase every aspect of the apartment or house, including the exterior and outdoor spaces. It’s an excellent way for people to explore a home, minus any risk to health.

In instances where the property is vacant, we’re even able to carry out live virtual viewings via a smartphone. We’ll walk around the house, guiding viewers from room to room, and if a potential buyer wants to focus on any areas in particular, we’re happy to oblige. We’re also there to answer any questions they might have.

What do the videos show?

Our videos focus on:

  • What the property looks like from outside
  • The dimensions of each room (we literally walk through the space, to give you an idea of how large the room is)
  • How they interconnect, via doorways, halls etc.
  • How much light the property gets
  • Storage spaces
  • Outdoor space
  • Views

If the buyer feel that the video doesn’t cover all aspects of the property, we’ll then get in touch with you, to ask you to send additional photos / video footage.

Is there any point if buyers and tenants can’t move in?

Absolutely! Firstly, it’s important to note that the law still permits people to move, providing the property is vacant. It might be harder for buyers to find a removals company (as many are currently shut), but if the house or apartment is empty, no-one is breaking any laws by moving.

Even if buyers / tenants don’t want to move into the property, they can still start the ball rolling. For example, even registering interest in a home puts them one step ahead of the competition.

What about putting my home on the market?

You’re legally allowed to put your home on the market during lockdown. We conduct virtual valuations and can get your property on all the major platforms (Rightmove etc.) straight away. We’re also booking viewings for the future – on flexible dates that can be altered depending on the lockdown situation.

What does the future hold?

At present, no-one knows exactly when lockdown will end. However, most estate agents are anticipating a ‘property bounce’ once it’s over, which means there will be a surge of people looking to rent or buy.

By marketing your property now (with a video tour), and offering virtual viewings, you’re far more likely to sell or rent the home quickly.

The Property Ombudsman TSI Trading Standards Client Money Protection Rightmove Zoopla Primelocation