Buying property is one of the biggest decisions you can make. It takes time and money, and can be a very stressful experience if you aren’t working with the right people.
At Proper Local, we understand the problems buyers face and have developed our company around giving you the smoothest buying process possible.
Our approach to helping you find your ideal property is based on communication and reliability. Our agents are punctual, easy to contact, and happy to provide you with all the information you need to make an informed decision. We’ll work with you to learn exactly what you want in a property, and find you the best match possible.
Here’s some frequently asked questions.
How do I get the ball rolling?
We’re quite unusual in that we don’t have a shopfront like most agents, but that doesn’t mean we’re an online agent either.
We’re very much in the middle of E14 at 40 Bank Street, just next door to Canary Wharf station.
If you’d like to pop in and see us, just call and make an appointment and we’ll put the kettle on.
What happens next?
Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria. We will also keep you up-to-date via email… and we do like to speak with people too, so you might even find us calling you!
Just remember one thing: Be honest with us!
We know that not every property will be the perfect property, so tell us what you do and don’t like about properties we show you.
What we also know is that your requirements will change. What was important to you at the start of your search may not be as important once you’ve seen a few properties, so keep us in the loop and we’ll promise to do the same.
What’s the process for booking viewings?
As we mainly deal with property to buy in Canary Wharf, most of our properties are only a few minutes away from each other.
We can meet at you at the property, or you can meet us at the office and we’ll go together. What we will try and do is show you a few properties that fall within your criteria, because what we do know is that it’s very unusual for buyers to take the property that they first enquired about.
We're open at times to suit you, convenient for viewing after work and at weekends. Although the office is only open 9am-6pm Monday to Friday viewings outside of these times, and at weekends, are always available by prior appointment.
How do I make an offer?
Once you have identified a suitable property you just need to call us, and we’ll take you through the process.
Now, it’s obviously our job to achieve as high a price possible for the seller, but it’s not always just about money. Your ‘buying position’ is a very important.
Are you a cash purchaser?
Has your mortgage been agreed in principle?
Do you need to sell your property first?
Do I have to pay any fees?
Not to us, no.
Buying Agents do charge fees, normally as a percentage of the price you pay for a property sourced by them, but we’re not buying agents. The vendor of the property pays our fee when we sell the property.
However, you may have to pay fees to your mortgage provider and you will have to pay your solicitor’s fees. Please ask us to put you in touch with one of our recommended solicitors and they will be able to provide you with a quote.
I need a mortgage, what should I do?
Before you begin your property search, it is advisable to arrange your finances and, if required, have a mortgage agreed in principle. This will confirm how much money you will have to fund the purchase, which will ultimately influence your property search. We can recommend a mortgage broker. Just ask.
I need a solicitor, do Proper Local recommend them?
Yes we do. Just ask.
Our Awards and Accreditations
Listing our awards and accreditations might seem like bragging, but that’s not why we do it. At Proper Local, we work hard to rise to the top of the industry and show our customers why we’re the right choice when it comes to working with an estate agent. What better way to show we do our jobs well than to show you how much our existing customers like us?
We’ve earned the Gold Trusted Service Award from Feefo thanks to our consistently positive customer feedback. We’re very proud of our five-star rating and the satisfaction our customers have received from our services.
We’re proud to have been acknowledged in the Best Estate Agent Guide 2019, which represents the top 5% of estate agents in the country.
We are one of only a few Canary Wharf estate agents who voluntarily signed up for the Client Money Protection (CMP) scheme, which protects our clients’ money from theft, improper use, or loss due to company bankruptcy. We signed up for CMP because we want to give our customers every opportunity to see that their money is handled safely and responsibly.
We are signed up to The Property Ombudsman (TPO) scheme, and we follow its Code of Practice to a tee. Our high professional standards create an environment in which our clients can approach us with any issues and problems can be resolved with little stress. We are a member of the Chartered Trading Standards Institute (CTSI), which employs a strict Code of Conduct that protects customers’ health, safety and wellbeing when working with businesses.
Proper Local has voluntarily gained so many accreditations because our first priority is customer experience. We strive to provide our clients with professional services that are easy to use, protect their rights, and don’t cause stress or issues. The awards we have received reflect the success we’ve achieved in maintaining high standards. We’re always working to bring our standards even higher, and create an environment that’s pleasant for our clients.
Proper Local Promise
In order to create such an environment, we prioritise the following in our services:
- We build strong relationships with our clients so you know your concerns have been heard and will be taken care of.
- You have a single point of contact within the company and will not need to deal with agents who do not know your circumstances.
- We only work in areas we know and understand, so we can give you detailed, accurate information about your property.
- Our agents are punctual to all appointments and promptly respond to all emails, texts, or WhatsApp messages.
- We work hard to make your Proper Local experience as smooth as possible. We understand that moving is a stressful situation, and will work closely with you to provide whatever you need.