If you’ve read About Us, you probably already realise that we firmly believe that there is a different way of doing things.
Quite simply, we let & manage property for a fixed fee.
You can find out about our Property Management service by looking further down this page.
Underpinning our ethos is one simple assertion: Just as much work goes into letting a one bedroom apartment as goes into letting a four bedroom house. So why would a letting agent charge you more for letting a four bedroom house?
We couldn’t work it out either. That’s why we charge a fixed fee.
Whilst our fixed letting & property management fees are the draw for many – we think the percentage-based fees offered by our competitors is a bit “last century” – perhaps it’s our straightforward approach and exceptional market and area knowledge which really sets us apart.
Our knowledge of the local lettings market is underpinned by exceptional legal knowledge. We have a wealth of experience and truly understand what is important to landlords.
Whether your property is in Canary Wharf, Bow, Royal Docks, Poplar, Wapping, Limehouse, Blackwall, Whitechapel, Bethnal Green or the City fringe, we have the team to provide the right level of service and expertise for you.
Our lettings fees are also performance-related. We truly appreciate that time or timing is often as important as money, so that’s why we benchmark our fees not only against the price we achieve for you, but how long it takes us to do it. If we do a great job - over achieve on the price or sell really quickly for you - we charge you 10% MORE. But. If we do a less than great job - underachieve on the price we suggest, or it all takes a little longer - we charge you 10% LESS.
You can find full details of Our Fees here.
As a thoroughly modern estate agency, we run our business efficiently, embracing new technologies which reduce costs, and therefore savings we can pass onto you.
Free market appraisal? Yes.
Professsional pictures and floor plans at our expense, not yours? Yes.
No let, no fee? Of course.
Regular, insightful feedback? Is there another way of doing things?
Your property marketed on Rightmove, Zoopla and Prime Location? Yes.
And our website? Yes.
And regular advertising in a proper area-relevant newspaper? Yes.
Members of The Property Ombudsman scheme for sales and lettings? Yes.
If you’re interested in working with an agent like Proper Local, please Contact Us
For us, Property Management should be simple.
That isn’t to say that we’ll do the bear minimum to make our own lives easy, what it means is that if you apply some common-sense to property management, the process becomes much easier.
From experience, we know the one thing that annoys both tenants and landlords the most is poor communication. At Proper Local we’re not scared of the phone, we like to talk, and we always return emails promptly. The simple fact is that bad things do happen in a tenancy, things do break down, but we also know that if you’re kept updated (both landlord and tenant) then you’ll be assured that it’s going to be resolved.
We also find it invaluable to know as much about the property as possible on tenancy commencement, not just the basic, obvious details like is it gas or electric heating, but what kind of system it is. If we know that, and we can’t help the tenant try and fix the problem over the phone, we know which is the best engineer to call out to fix it. Heating engineers aren’t all the same: you wouldn’t take a Porsche to a Mercedes garage would you?
Our property managers also use the same software as our letting agents, so they can see the full history of the property, and, this might appear really simple, they can see the photos of the property – they can see what they’re dealing with.
Good property management also comes down to good property managers, and an acknowledgement that not all staff are the right personality types to work in property management. Good property managers are problem solvers. Good property managers are also the type of people who don’t need thanks and congratulations all the time, because in property management if the phone rings its normally a problem!
We could write a book on property management, but we’ll spare you that and tell you about our service in bullet points!
- An experienced, dedicated property manager
- We always return calls and emails promptly
- Inventory, check in and check out process managed
- Deposit protection and release process managed
- Rent collection and arrears chasing
- A common-sense approach to property maintenance, based on experience
- A pool of good value, reliable tradespeople
- Bi-annual property visits
- Regular financial statements
- Accounting to HMRC for Non-Resident Landlords
You can read about our fees for property management here
Frequently Asked Questions
How much will it cost to let my property?
The costs involved in letting your property consist of:
- Energy Performance Certificate -It is a legal requirement to have commissioned an EPC before marketing can start. Proper Local can organise an EPC on your behalf at a cost of £90+VAT. EPCs are valid for 10 years.
- Gas Safety Check - It is a legal requirement. Should there be any kind of gas appliance in the property a check needs to be conducted by an authorised Gas Safe tradesperson before the tenancy commences, and annually thereafter. We can organise a check at a cost of £90+VAT.
- Inventory and check-in report - An inventory is not a legal requirement but is highly advisable and should be organised before a tenant moves in. Costs vary depending on the size of the property. The landlords pays for the inventory itself and the check out report, whilst tenants pay for the check in.
- Our commission - Commission fees become due when the tenancy commences. We will collect our fee from the initial move in monies which the tenant pays to us.
Are there any additional marketing costs?
Absolutely none. Although Proper Local’s fees are very reasonable, we believe that marketing costs should be borne by us and not by you. Some online agents will charge you an upfront marketing fee, regardless of whether they then go on to let the property for you. We believe estate agency should be no let, no fee.
Should I redecorate before I put my property on the market?
It’s a very commonly asked question, but there isn’t a simple answer. We would be delighted to visit you at your property and talk you through a bespoke marketing plan for your property.
Who will conduct the viewings on my property?
Proper Local will. However, we won’t just go and let ourselves in. All viewings will be arranged and agreed in advance.
Do I need to be present for viewings?
Quite simply, no. And we’ll go one step further. Potential tenants would prefer it if you weren’t there either… sorry!
If I accept an offer will my property still be viewed?
We try and make the process of renting a property really simple, so what we insist on is complete transparency. So, the simple is answer is ‘no’ we wouldn’t suggest your property can still be viewed once under offer. However, in some circumstances we would still conduct viewings, if for example the person who offered was not in an immediate position to proceed.
How can I protect myself from fraud?
We are obligated to perform Money Laundering, Right to Rent and ID checks on the tenant
How much is the tenant's deposit and what happens to it?
Typically this is six weeks' rent and is payable upon the signing of the Tenancy Agreement. The deposit should then be registered with a tenancy deposit protection scheme within 30 days. Please speak to us for more details on how a deposit can be protected.