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Bob Elson was having a frustrating time selling his property on the Isle of Dogs.

Two deals on his property had fallen through over the course of 18 months while using two different corporate estate agencies.

Off the back of these experiences, Bob who has lived in the area all his life, decided to give Proper Local a try when he saw our branded vehicle in the car park where he was living.

Mr Elson said: “I thought what have I got to lose by giving them a chance?

Grenache provides property management services across London. They manage a wide portfolio of residential properties throughout London on behalf of landlords.

We work closely with them to assist with their lettings requirements.

Katarina from Grenache shared her company’s experience working with Proper Local.

She said: “We have a longstanding working relationship with Christian going back more than 10 years."

One of the biggest myths in the property industry is that because corporate estate agencies are big they have more marketing muscle than smaller, independent agents.

That used to be the case but like so many things the arrival of the internet changed everything.

The property portals - Rightmove, Zoopla and Prime Location - have levelled this playing field.

They drive buyers and tenants to properties not individual agencies.

Most buyers and tenants now conduct their property search online. Gone are the days where there was a queue of people outside your office on a Saturday.

We’re not the most loved of professions, estate agents, but why is that?

Is it the perception of underhand sales tactics? The unreturned phone calls and emails? Lateness to appointments? Or, perhaps, the needless flashy suits and the general ‘geezer’ image?

To be honest, we don’t care, because we’re not like that, and to be fair we don’t think there are many who fit the approve profile left (but there are a few, so be warned!)

A good estate agent should be your ‘trusted advisor’. A person who knows his or her area, knows the market, knows the ins and outs of the legalities, and isn’t afraid to pick up the phone when the news is bad (funnily enough, we all find it easy to make ‘good news’ phone calls).

estate agent

As an estate agency currently tracking at 5 out of 5 stars with our Feefo reviews you might think that we think we’ve got this selling and renting lark down to a tee. But do we? No.

OK, so that might be a bit overly-humble – we do know what we’re doing of course – but the point is this: do we, as estate agents, truly understand what our customers want from us?

The Property Ombudsman TSI Trading Standards Client Money Protection Rightmove Zoopla Primelocation